Protection of personal data

Who processes your personal data?

Your personal data is processed by SolverTech s.r.o., with its registered office at Veselá 52, 756 51 Zašová, ID number: 28604377, entered in the Commercial Register kept by the Regional Court in Ostrava, under file no. No. C 34226 / KSOS (“we”), which is also the administrator of your personal data.

Contact e-mail: info@solvertech.cz

Because we care about the protection of your personal data, we have prepared for you this information on the processing of your personal data, which complies with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the General Data Protection Regulation (GDPR). You will mainly find in them what personal data we process, why we do so, how we work with them and how long we will keep them.

This information on the processing of personal data applies to the processing of personal data if you are our customer, business partner or user of the solvertech.com website (hereinafter referred to as the “Website”).

What personal data do we process?

Some of your personal data that we process is necessary for the proper performance of the contract and the ordering of our services and goods.

It concerns these entries:

• name, surname
• the name of the employer,
• IČ, DIČ, bank account number,
• address
• e-mail adress,
• telephone number,
• our mutual communication
• information and documents that you provide to us as part of the provision of services
• your evaluation of our services

We also process your personal data to the extent of the goods and services you have ordered from us, our communication between us and other details regarding the contract concluded between us. We also store our communication and information that you gave us before concluding the contract, in case we conclude the contract together – within the framework of pre-contractual negotiations.

We use cookies and send out newsletters.

We use cookies for the functioning of the Website. All information about cookies can be found below in the section of this information that deals with cookies.

If you have concluded a contract with us, we are entitled to send you our newsletters for a period of 3 years, unless you refuse to do so either by clicking directly in the newsletter or by sending an e-mail to info@solvertech.cz.

What entitles us to the processing of your personal data?

We process your personal data for several reasons. Each of these reasons must also be substantiated by the legal basis of the processing in order for the processing of personal data to be lawful.

The reasons why we process your personal data are:

Fulfillment of the contract or taking measures before concluding the contract and solving your order

For this reason, we process personal data in order to supply you with goods and services that you have purchased or ordered from us, and so that we can contact you and communicate with you regarding matters of the order and contract.

Our legitimate interest

We also process your personal data because our legitimate interest allows us to do so. As a result, we may tailor the offer to your needs or take appropriate action to enforce or defend our legal claims.

It is our duty

We also process your personal data because the law tells us so. For example, under the Accounting Act, we are required to keep tax documents – invoices that may contain your personal information.

Your consent

In some cases, you can give us consent to the processing of personal data. You have the right to revoke your consent at any time by e-mail. Even after the expiration of the period for which you have agreed to the processing of your personal data or in the event of revocation of your consent, we are not obliged to delete all your personal data, we may retain those for which our legitimate interest or law allows. If you revoke the consent, it does not affect the lawfulness of the processing of personal data before its revocation.

Do you have to provide us with your personal data?

In some cases, we process personal data for purposes where it is necessary to provide us with your personal data. For example, if you are interested in ordering our goods and services, we need your personal information so that we can enter into a contract or contact you during our cooperation. Unfortunately, it will not work without it.

If you do not wish to receive our newsletters, you can do so by clicking on the business message.

How long will we keep your personal data?

If we enter into a contract, we retain your personal data for longer than only for the duration of our cooperation until the delivery of goods and services, for example due to withdrawal from the contract, complaints, claims for damages and more. According to the legal regulations governing accounting, we are obliged to keep tax documents for a period of 10 years from the end of the tax period in which the transaction took place. Therefore, we cannot delete your personal data immediately after the end of our cooperation.

However, you can be sure that we always process your personal data only for the necessary time and to a reasonable extent. The retention period of your specific personal data is then determined according to the following logic:

• for the duration of the contract between us;
• for the time strictly necessary to protect our rights and for the time strictly necessary to determine, exercise or defend legal claims (up to 4 years);
• for the duration of our possible other legitimate interests (up to 4 years);
• for a period specified by law (up to 10 years).

What about cookies?

We use cookies for the operation of the Website, which are small files that our website uses to store on your device. Cookies can record certain specific information from your visits to the Website. Cookies can be divided into necessary cookies, analytical cookies and marketing cookies.

The so-called the necessary cookies are necessary to ensure the operation of the Website. No consent is required for the use of these cookies, it is our legitimate interest in the Website running properly.

The use of so-called analytical cookies is also in our legitimate interest. Cookies falling into this category are used mainly for anonymous monitoring of traffic and user activity on the Website. Thanks to this, we can monitor what customers like and improve our services.

We also use marketing cookies enabling, for example, remarketing on the Website. Thanks to this, we can offer you our goods through targeted advertising. But we need your consent.

Pomocí cookies zpracováváme tyto osobní údaje:

• cookies;
• IP adresa Vašeho počítače;

What cookies do we use?

What entitles us to the use of cookies?

Although we cannot directly identify your person with the help of cookies, the collection of cookies can be considered as the processing of personal data of visitors. We use the mentioned cookies on the basis of our legitimate interest and we process cookies with the help of which we target tailor-made advertising with your consent.

What are your rights in relation to cookies?

You may also use the Website in a mode that does not allow the use of cookies, so we will not be able to collect information about your behavior on the Website. You can set this regime within your internet browser, or you can object to such collection based on our legitimate interest pursuant to Article 21 of the GDPR. This objection can be raised by sending it to our contact address. We will then evaluate the objection without delay, but no later than one month from receipt.

You can give and revoke consent to the processing of so-called “marketing cookies” via your browser.

However, please note that if you reject cookies or raise objections to their processing, the Website may not be displayed 100% correctly.

Who has access to your personal data besides us?

We pass on your personal data to the following persons and entities – processors or administrators of personal data.

These help us evaluate our advertising campaigns:

• Google Inc., California, USA
• Facebook Inc., California, USA
• Sklik, Seznam.cz, Prague, Czech Republic
• Microsoft Group, Redmond, Washington, USA
• Inspectlet Service, Santa Clara, USA
• Service Tawk.to, Las Vegas, USA
• Imper.cz service, Prague, Czech Republic

The following people also help us with the operation of the company, who can also have access to your data:

• Senior salesman, Tomáš Kachel, ID number: 74408267, U Vodojemu 1167, 757 01, Valašské Meziříčí
• Project Manager, Roman Bartolšic, Ič: 06243193, Merhautova 836/64, 613 00, Brno – Zábrdovice
• Web designer and graphic artist, Lukáš Hladeček, Ič: 72220902, Dvořákova 703/4, 360 17, Karlovy Vary – Stará Role
• SEO expert, Šárka Jakubcová, Ič: 88027767, 251 66, Hrusice ev. No. 31

Your data may also be accessed by other persons who cooperate with us, prepare offers and agree with you on the terms of the contract, with whom we also have concluded contracts on the processing of personal data to keep your data safe.

We may also pass on your personal data to public authorities if it is in our interest or if they ask us to do so.

What are your rights in relation to the processing of personal data?

You have all the rights granted to you by law. You can ask us to tell you what personal information we process, and if you ask us to do so, we must give you access to it. You can ask us to correct incorrect data or complete incomplete data. Under certain conditions, we are also obliged to delete your personal data or restrict their processing if you ask us to do so. If you suspect that your personal data has been processed illegally, you have the opportunity to lodge a complaint with the Office for Personal Data Protection.

In addition to the above rights, you also have the right to object if we process your personal data on the basis of our legitimate interest. This objection can be raised by sending it to our contact address or by e-mail. We will then evaluate the objection without delay, but no later than one month from receipt.

Do you have any further questions?

If you have any further questions regarding the processing of your personal data, be sure to send us an e-mail and we will answer you as soon as possible.